Billing

Manage your organization’s subscription under Settings → Billing. Only owners and admins can make billing changes. Artor charges for publisher seats; reviewers are free. See Plans & pricing for prices and included limits.

What you are charged

Your bill is the plan’s per-seat price multiplied by the number of publishers, with a minimum of one billed seat. The seat count updates when invitations are accepted, seats change, or members leave. Updates usually appear shortly afterward; any difference is corrected within a day.

Seat changes are prorated: you pay only for the part of the billing period a seat was used. Adding a publisher increases the next invoice; removing one reduces it. These adjustments settle on your next invoice, including at annual renewal for yearly plans. Yearly adjustments use the annual seat price, not the monthly equivalent shown in the pricing table.

Changing a reviewer to a publisher asks you to confirm the price first. Invitations also show the price once billing details are available.

Prices exclude tax. Artor currently adds no tax, so the quoted amount is the amount charged.

Upgrading

For an existing organization:

Open Settings → Billing.
Choose Pro or Team and a monthly or yearly interval.
Complete Stripe Checkout.

Your plan changes after payment clears, usually within a few seconds. The payer receives a confirmation email with the plan, interval, amount charged, seat count, and renewal date.

Paying for a new organization

Start from New organization and choose a paid plan. After checkout returns you to Billing, open New organization again to finish creating it. The new organization uses your purchase; it is not created before payment clears. Only one unused purchase can be waiting at a time.

Your subscription starts when you pay, even if you haven’t created the organization yet. Finish creating it promptly to use the time you paid for.

If you leave the purchase unused, Artor sends a warning after 5 days. After 7 days, it cancels the subscription and refunds the charge to the original payment method. Creating the organization before the refund keeps the purchase. If an automatic refund cannot be completed, contact [email protected].

Changing between Pro and Team

You can upgrade from Pro to Team in Billing, or switch either direction in the payment portal. Unused paid time is credited and the price difference is prorated. Check the amount shown before confirming. A plan change in the portal starts a new billing period on that date.

Managing your subscription

Choose Manage billing to open the Stripe payment portal. There you can update your card, download invoices, change plans, or cancel. Changes sync back to Artor automatically.

Plan and billing-interval changes are confirmed by email. Updating a card does not send an Artor plan-change email.

For a yearly-to-monthly switch, use Artor’s Switch to monthly button if you want to keep the rest of your paid year. The portal handles that switch differently, as shown below.

Switching between monthly and yearly

Change	Where to do it	When it takes effect	What happens to your payment
Monthly → yearly	Payment portal	Immediately; a new yearly period starts that day	Unused monthly time becomes credit toward the yearly charge. Review the exact amount before confirming.
Yearly → monthly, keeping the paid year	Switch to monthly in Artor Billing	At the end of your current yearly period	No charge or refund when you schedule it. Your first monthly invoice arrives when the paid year ends.
Yearly → monthly immediately	Payment portal	Immediately	Unused yearly time becomes account credit.

A scheduled switch shows its date in Billing. Go back to yearly cancels it before that date without charging or refunding anything. You receive an email when a switch is scheduled and another when it takes effect.

If cancellation is pending, resume the subscription before scheduling a switch. While a switch is scheduled, cancel it with Go back to yearly before making another plan change in the portal. If Artor cannot schedule the switch for your subscription, contact [email protected].

Where the money left over goes

Seat reductions and unused paid time reduce an invoice or become account credit. Credit is applied automatically before your card is charged and carries forward if it exceeds the next bill.

Account credit is not an automatic refund to your card. For a card refund, contact [email protected]. The unused new-organization purchase described above has its own automatic refund process.

Cancelling

Cancel in the payment portal. You keep your paid plan until the end of the current billing period, and you can resume before that date. An email confirms when renewal will stop.

When the subscription ends, your organization moves to Free and another email confirms it. Cancellation does not delete your prototypes or data. Free limits apply, including the 90-day inactivity policy. Export what you need if nobody will keep using the organization.

Existing publishers keep their seats. The Free seat limit prevents adding more publishers; it does not remove existing ones. Other Free limits can still restrict publishing — see Usage. If you upgrade again, every current publisher is billed from the first invoice, so review the publisher list beforehand.

The portal asks for an optional cancellation reason and comment. If provided, these are sent to the Artor team.

If a payment fails

Stripe retries the card and emails the payer. Your Artor access stays the same during the retry window. If all retries fail, the subscription ends and the organization moves to Free. The payer receives an email explaining how to update the card and resubscribe. The downgrade itself does not delete data; Free limits and inactivity rules then apply.

Receipts and records

History in Billing shows the 24 most recent invoices with receipt links. The payment portal holds your complete invoice history.
Billing emails are always sent, regardless of notification preferences.
Plan changes, seat changes, and scheduled switches appear in the audit log.

Plans & pricing — prices and included limits
Seats — publishers and reviewers
Usage — what happens when you reach a limit