Skip to contentSkip to Content
Email notifications

Email notifications

Choose which emails you receive under Settings > Notifications. Each type has its own switch, and changes save immediately. Your choices apply to your account across all your organizations.

Turning notifications off

Notifications are on by default. Turn off a switch to stop that type of email. Comment emails also include a Manage your notification preferences link to these settings.

NotificationWhen you receive it
New commentsSomeone comments on a prototype you own.
MentionsA teammate @-mentions you.
RepliesSomeone replies to a thread you’ve participated in.
Organization invitationsYou are invited to an organization.
Usage limit warningsAn organization you own or administer approaches or reaches its storage or public-link view limit. See Usage.
Billed seats addedSomeone joins on a billed publisher seat through an invite link, in an organization you own or through a link you created.
Join requestsSomeone asks to join an organization you administer through an Ask to join link. Shown only to admins and owners.

Shared link updated is marked coming soon in Settings; those emails are not sent yet. This is separate from the email the creator of a Latest public link gets when a new publish moves it, which is always sent; see When a Latest link moves.

Billing emails cannot be turned off here. Receipts, plan changes, scheduled switches, cancellations, and subscription-ending notices go to the payer, or the organization’s owner if the payer has left. See Billing.

  • Billed seats added goes to the organization’s owners and the creator of the link, one email each (one in total if that’s the same person), and is sent once per join. Its button opens that organization’s Settings > Team. It is skipped if you have left the organization.
  • Join requests goes to every admin and owner, one email per request, naming the person and their email address. Its button opens the Requests tab of that organization’s Settings > Team, switching organization if needed. If the email doesn’t arrive, the request still waits in Settings > Team > Requests.
  • You’ve joined goes to the person who asked to join, once an admin approves their request. It names the organization and their seat, and its button opens that organization, switching to it if needed. It answers their own request, so it is always sent and has no switch here. A declined request sends no email.

Good to know

  • No emails for your own activity. Commenting, replying, or mentioning yourself does not notify you.
  • No repeat email for edits. Only a newly posted comment or reply sends notifications. Editing a message, including adding a mention, does not send another.
  • A reply that mentions you sends one email. You receive the mention notification if it is enabled, otherwise the reply notification if that is enabled. With both off, neither is sent.
  • There is no digest. Separate comments and replies can produce separate emails. Turn off a type if it becomes too frequent.
  • Links open in the right organization. Opening a prototype from a comment email switches you to the organization that holds it, if you’re a member. See Opening a prototype link.
  • Email delivery can fail. A missed email does not remove the saved comment; open the prototype to check feedback.

Guest feedback

Comments through a public link notify the prototype’s owner. Guest replies notify teammates participating in the thread. Emails label the writer with (guest) or Anonymous guest; their name is not verified.

Guests cannot @-mention teammates and never receive notification emails, even if the share link asks them for an email address. That address is shown to your team for context only.

CommentsAudit log